Field Service Technician II
Company: Christus Health
Posted on: April 17, 2019
The Field Services Technician is responsible for the day-to-day
operational support of the end user community through the
installation, configuration, upgrade and maintenance of workstation
and peripheral equipment. This includes the resolution of problems
reported by the Customer Support Center and the implementation of
new functionality. Documentation and adherence to policies,
procedures and standards of the organization is an important part
of this position. The Field Services Technician is responsible for
delivering high quality, cost effective solutions to all levels of
users. This includes support for both the technology and processes.
The Field Services Technician is also responsible for supporting
the business goals and objectives for the Department, the
Information Services Organization, and the organization as a
A. Problem Solving -- Effectively assess, diagnose and resolve
basic configuration and hardware problems. Quickly and efficiently
resolve problems assigned by the Customer Support Center. Assess
overall performance of workstations and implement standard
maintenance procedures to maximize performance.
B. Workstation Software -- With supervision, install, configure and
maintain operating system software on client workstations. Provide
support on basic features of application software such as
initiation of software, logging on, navigation and termination.
Understand a subset of the total configurations in the
organization. Install, configure and maintain Microsoft Windows
operating systems based devices. Install and maintain software
images that assists in managing client workstations.
C. Workstation Hardware -- With direction install, configure and
maintain hardware for client workstations. Client hardware includes
workstation hardware such as processors, memory, hard drives,
modems, video cards, monitors, peripherals, and CD-ROM drives.
Possess the skills and knowledge in client workstation technology
to support configurations in the organization.
D. LAN Administration - With supervision, stop and restart
services, shutdown and restart operating system software on Windows
E. Network Infrastructure -- Understand and support DHCP, VLAN
technology and structured cabling.
F. Telecom -- With supervision assists in the support and
maintenance of the telecommunication systems -- capable of
providing dial-tone to the desktop and PBX admin tasks.
G. Desktop Hardware and Software -- With direction, install,
configure and maintain hardware and software.
H. Communications - Demonstrate strong communication and human
relationship skills both written and oral.
I. Inventory Management -- Track and document the hardware and
J. Standards -- Install, configure and maintain standards
associated with workstation and peripheral procedures and
K. Policies and Procedures -- Follow established policies,
procedures and standards defined by the department.
L. Communications - Demonstrate strong communication and human
M. Vendor Management -- Contact vendors regarding service issues to
receive support information or assistance as instructed by the
N. Documentation -- Produce and maintain technical documentation on
the assigned systems.
O. Reporting -- Produce required department reporting associated
with projects assigned by manager and problems assigned through
help desk queues. Documentation includes current status and problem
documentation summary within the problem management system.
P. Project Management - With supervision, execute priorities,
understand business application, answer technical questions and
perform all assigned tasks. Serve as a resource to the project team
for assigned client applications.
Q. Teamwork -- Maintain and demonstrate good teamwork on assigned
projects through actions and job performance.
R. Customer Service - Provide effective Customer Service by being
courteous, polite and friendly toward others at all times.
Acknowledge customers immediately in order to determine need and
help the customer resolve issue or request. Participate in
departmental programs that promote and deliver exceptional customer
S. Other -- Perform other duties and special projects as assigned
by the Market Operations Manager.
- High school or GED equivalency
- Personal computer equipment service training or equivalent work
experience recommended. A+ or equivalent Hardware Certification
preferred or 2 years equivalent experience.
- PC, peripherals and desktop operating system
- Knowledge of desktop operating system software.
- Project management.
- Problem solving skills.
- Patience, strong customer service skills.
- Multi-tasking ability.
- Time management.
- Detail oriented.
- Interpersonal skills.
- Two years experience supporting and maintaining PC's.
- A+ Hardware certification or equivalent experience
- Valid Driver's License
Keywords: Christus Health, Alexandria , Field Service Technician II, Professions , Alexandria, Louisiana
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