Specialist, Service Training

Company: The Friedkin Group
Location: Baton Rouge
Posted on: May 16, 2025

Job Description:

External Description:

The following information aims to provide potential candidates with a better understanding of the requirements for this role.

Living Our Values
All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all of our associates, shareholders, and the communities in which we live.

Why Join Us

Career Growth: Advance your career with opportunities for leadership and personal development.
Culture of Excellence: Be part of a supportive team that values your input and encourages innovation.
Competitive Benefits: Enjoy a comprehensive benefits package that looks after both your professional and personal needs.

Total Rewards
Our Total Rewards package underscores our commitment to recognizing your contributions. We offer a competitive and fair compensation structure that includes base pay and performance-based rewards. Compensation is based on skill set, experience, qualifications, and job-related requirements. Our comprehensive benefits package includes medical, dental, and vision insurance, wellness programs, retirement plans, and generous paid leave. Discover more about what we offer by visiting our Benefits page.

A Day In The Life
The Specialist, Service Training under the leadership of the Manager, Technical and Collision Training will support the process to exceed customers' expectations by developing proactive partnerships with the dealers to create enhanced buying and service experiences for customers. The Specialist, Service Training responsibilities will include (1) Conduct technical and service training to meet Skill Level Guidelines as established and required by Toyota Motor North America (TMNA). (2) Regularly review, update and implement changes to technical training materials to ensure accuracy, relevancy and current field applicability while communicating results to TMNA development teams. (3) Master the use of Toyota Information System (TIS) and demand its use in all aspects of Technical Training. (4) Encourage, promote, and participate in Toyota service initiatives that grow desire service and buying experience for Toyota customers. (5) Foster relationships with Gulf States Toyota's dealers. (6) Enhance and maintain cross-functional communication and coordination with Field Technical Specialist (FTS) in the Gulf States Toyota region.

As a Specialist, Srv Training you will:

Responsibly receive, transmit, and handle consumer and customer data per applicable policies and procedures.
Review and follow data privacy practices, policies, and guidelines.
Coordinate within the Technical Training team and conduct consistent content delivery across the GST training centers.
Develop and utilize Distance Learning delivery methods while using various online interactive tools.
Arrange current curriculum content to include alternative delivery and competency validations before and during the Training Center experience.
Work directly with dealers and associates to develop and implement Technical Training Plans that are designed to increase customer satisfaction and dealer profitability.
Assist in developing technician and dealer training that will allow Gulf States Toyota dealers to meet Skill Level Guidelines as established and required by Toyota Motor North America (TMNA).
Serve as a subject matter expert on Toyota Motor North America (TMNA) course development teams.
Support accurate training record keeping by providing accurate and timely training reports internally and to Toyota Motor North America (TMNA) as requested.
Encourage and support Automotive Service Excellence (ASE) certification and Toyota Certified Technician Program participation by all dealers and service technicians.
Maintain facilities, training aids, tools, vehicles and other associated items at all of GST technical training centers.

What We Need From You

Associate's Degree from a two-year college or technical school
4-6 years related experience and/or training; or equivalent combination of education and experience Required
Ability to apply common sense.
DL NUMBER - Driver License, Valid and in State Required
Toyota Master Diagnostic Technician (MDT) or equivalent certification from other Original Equipment Manufacturer (OEM). Required
Automotive Service Excellence (ASE) Automotive Master certified; A1-A8. ASE advanced levels L1, and L3 are also preferred. Preferred

Physical and Environmental Requirements
The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the work day and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.

Travel Requirements
50%

Join Us
The Friedkin Group and its affiliates are committed to ensuring equal employment opportunities, including providing reasonable accommodations to individuals with disabilities. If you have a disability and would like to request an accommodation, please contact us at TalentAcquisition@friedkin.com. We celebrate diversity and are committed to creating an inclusive environment for all associates.

We are seeking candidates legally authorized to work in the United States, without Sponsorship.

HP125

Keywords: The Friedkin Group, Alexandria , Specialist, Service Training, Other , Baton Rouge, Louisiana