Hotel Front Desk Clerk

Company: Holiday Inn Alexandria Downtown
Location: Alexandria
Posted on: January 22, 2023

Job Description:

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities:

Field customer complaints when necessary
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Work with the housekeeping staff to ensure rooms are ready for new guests
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests


Qualifications:

Working knowledge of Microsoft Office and reservation management systems
High school graduate, GED recipient, or equivalent
1+ year of hotel industry experience or related job preferred
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
Comfortable taking telephone calls and mitigating stressful situations


About Company:
A family-owned franchise that provides a fun, fair, and safe work environment.



Looking for Great Smiling Faces!



We are the place you want to work -- great pay with great benefits!

Keywords: Holiday Inn Alexandria Downtown, Alexandria , Hotel Front Desk Clerk, Other , Alexandria, Louisiana