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Provider Solutions Specialist

Company: CereCore
Location: Alexandria
Posted on: February 15, 2021

Job Description:

Classification:--Contract-to-HireContract Length:--6-monthsJob ID:--13944695At CereCore, our heart for healthcare is interconnected with our knowledge of technical solutions, creating a vital link that ultimately drives the delivery of high-quality care. CereCore is a wholly-owned subsidiary of Hospital Corporation of America (HCA) Healthcare. CereCore is seeking a Provider Solutions Specialist to join our team in Alexandria, LA. This individual will work on-site--at one of the nation's leading providers of healthcare services, HCA Healthcare.Responsibilities:* Assists in implementation and support of systems and technologies deployed to physicians and physician offices.* Active participation in projects that affect physicians* Assists in testing physician-related systems for facility-specific requirements.* Works to develop and deploy best practices for physician support.* Proactively rounds in the facility and physician practices to ensure physician support needs are identified and addressed* Provides physician technology support to facility-based and referring physicians.* Coordinates physician and physician office service requests and incident resolutions through the Division Service Desk. Reviews problem tracking databases.* Documents interactions with physician and physician teams to confirm needs are met and report issues to other teams* Analyzes and provides hands-on support for moderate to complex inquiries. Determines appropriate technical group or vendor to resolve the problem and coordinates as needed.* Monitors and communicates trends and issues that may affect administration/physician relationships.* Provides timely response and resolution to provider issues identified and reported in GrowthLink, as applicable.* Provides on-call support as needed.* Tracks, monitors, and enhances provider utilization of HCA technologies, by offering at the elbow support and one-on-one training.* Contributes to division and facility strategic planning with regard physician product lines.* Serves in liaison role for all new provider-related applications.* Works with Provider Relations and Medical Staff Teams to ensure the accuracy or physician data and physician group listings in HCA systems.* Responsible for planning, developing, tracking and delivery of training for providers, hospital business partners, and physician office staff on new and current applications and workflows.* Develop, maintain and customize educational material for new HCA solutions and application enhancements to reflect facility or physician-specific needs.* Prepare and deliver presentations, demonstrations, train-the-trainer, and special training courses as needed.* Partners with facility and division colleagues to enable a successful physician experience and foster improved customer service interactions* Effectively communicates with customers, maintaining positive body language with confidence and patience.* Follows up, post issue resolution, to complete customer service cycle* Seeks feedback through customer interaction to identify areas of improvement* Makes realistic commitments to customers and keeps promisesPosition Requirements:* College graduate preferred* 2+ years' previous experience in healthcare related field preferred* Experience with MEDITECH support required* Experience with eCW support preferred* Ability to train in a multitude of settings and leverage existing technology to meet the needs of the audience or customer base* Ability to execute testing procedure training plans, conduct pilot trainings, and provide feedback to leads(s)* Ability to learn application functionality in order to effectively train others* Organize/prioritize tasks and maintain attention to detail* Willingness to update job skills in a changing environment* Flexibility to manage unanticipated changes* Adaptable to changing environment of the healthcare industry to physician support* Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and writing

Keywords: CereCore, Alexandria , Provider Solutions Specialist, Other , Alexandria, Louisiana

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