System Support Technician
Company: Manchac Technologies LLC
Location: Alexandria
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Description: Purpose: Provide
mechanical and software support, hardware troubleshooting and
customer training for DOSIS systems located in partner pharmacies.
Responsibilities: · Build positive relationships with customers via
phone, email, case notes and on-site visits. · Troubleshoot,
resolve, or dispatch high severity cases within service level
agreement timeframes. · Provide detailed case notes of all steps
taken and each interaction with customer and/or machine. · Create
cases, diagnose, and order parts timely, thoroughly, and
accurately. · Perform peer reviews and escalations on cases. ·
Travel will be required as needed to customer sites to: install,
configure and troubleshoot machine as well as provide ongoing
training. Other Duties: · Answer incoming calls that rollover from
receptionist before they rollover to the answering service. ·
Follow all related standard work, processes, and procedures. ·
Mentor and train other team members as requested by supervisors. ·
Maintain current knowledge of company products, services,
resources, and processes to effectively and customer inquiries and
troubleshoot DOSIS systems. Requirements: Education & Experience: ·
High school diploma or GED required · Proven customer service
experience preferred · Mechanical, electrical, or technical skills
required · Experience with pharmaceutical automated a plus but not
required · Intermediate or advanced MS Office skills Schedule:
8-hour shift Monday to Friday (7am-7pm) On call periodically on
holidays and weekends Overtime available Expect to travel 25% of
scheduled time
Keywords: Manchac Technologies LLC, Alexandria , System Support Technician, IT / Software / Systems , Alexandria, Louisiana
