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Field Service Technician - Lafayette / Alexandria / Shreveport, LA

Company: Diversey, Inc.
Location: Alexandria
Posted on: September 19, 2022

Job Description:

POSITION SUMMARY:The Field Service Technician manages Diversey's businesses within their assigned territory.The Field Service Technician will survey, install, maintain and/or repair chemical dispensing platforms and leased dish machines at customer sites.This individual will be responsible for delivering the value proposition and meet contracted service level agreements for primarily laundry, kitchen, and housekeeping applications.The Field Service Technician must build and maintain strong relationships with customers.This position uses emerging electronic technology for communication, reporting, and auditing.RESPONSIBILITIES:Deliver our value proposition to the customer and ensure an outstanding experience with the Diversey cleaning and sanitation program.Establish excellent relationships at all customer organization levels (end users /supervisors/managers).Ensure an environment of total security by full adherence to policies, procedures, and better working practices raised by the EHS department.Surveys and Installations: Install Dosing equipment following Standard Operating Procedures.Routine visits: Visit customers per plan, following service level agreements. Maintain our existent dosing equipment platforms in working conditions. Demonstrate safe equipment use. Training customers on Safety Data Sheets, cleaning procedures, product Information, check on inventory/PAR stock /Purchasing Orders/ Diversey program compliance. Recap areas of focus, pending issues follow up, capture customer satisfaction - Voice of Customer.Break/Fix: Diagnose and resolve technical problems and/or conditions driving poor results/customer complaints. Repair Diversey Dishwasher machines and Dosing and Dispensing Equipment following priorities and time responses agreed on the service level agreement.Administrative Duties: Complete timesheet daily. Follow up on equipment and parts purchasing orders. Manage adequate inventory levels in Truck and Storage units. Document consumption of equipment and parts at customer sites for cost allocation purposes. Review the weekly customer visit plan with your manager.Complete paid annual training program. Safety training is mandated.REQUIRED QUALIFICATIONS:High School diploma or G.E.D. required.1+ years field service experience, maintaining industrial equipment / mechanical problem solving,or 1+ years of experience selling cleaning solutions or equipment for Hospitality, Food Service business.Availability to support business needs (emergency calls) which may happen during the evening/night, weekends, and over holidays.Computer technology experience - Email, Excel, Word, Google Apps, Cell Apps.Possess a valid US Driver's License with a good driving record and the ability to drive for extended periods.Physical Requirements: lifting/carrying objects up to 40lbs and executing precise work with hands in limited spacesADDITIONAL QUALIFICATIONS:Experience with Salesforce (FSL) preferred.Ability to use hand and powered tools.Plumbing and electrical skills are required.Professional attitude and be self-motivated/directedAttention to detail, Time management, communication skills, decision making, interpersonal relationships, and organizational skills.Ability to work cross-functionally to achieve company goalsBENEFITS & PREREQUISITES:As a full-time employee of Diversey, you will be eligible to enroll in our robust benefits package on your first day which includes, but is not limited to, the following.Medical, dental, vision coverage401k (w/ employer match up to 6%)15 paid vacation days (prorated based on start date)8 paid holidays annually (prorated based on start date)2 floating holidays (prorated based on start date)48 hours of sick time (prorated based on start date)All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or protected veteran status.As an equal employment opportunity employer, Diversey provides reasonable accommodations to qualified individuals with disabilities to enable them to be considered for any position to be filled unless the accommodation would pose an undue hardship. Should you require a reasonable accommodation in order to complete the hiring process, please contact our Human Resources Department at .

Keywords: Diversey, Inc., Alexandria , Field Service Technician - Lafayette / Alexandria / Shreveport, LA, IT / Software / Systems , Alexandria, Louisiana

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