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Talent Management Manager - Learning and Development

Company: Christus Health
Location: Alexandria
Posted on: November 8, 2019

Job Description:

The Manager of Learning and Development oversees the daily operations of Learning & Development programs and initiatives within the ministries of his or her respective region. The L&D Manager will manager a team of consultants responsible for supporting the learning and development needs of all leaders and Associates within CHRISTUS Health's ministries. Using effective leadership, he or she will ensure all programs are effectively supported and generate the key business outcomes they're designed to achieve. Using effective customer service, the L&D Managers maintains effective relationships with business stakeholders. This is individual will also use skills in data analysis to proactively identify key learning gaps that may exist at an individual, team, or ministry level. The L&D Manager is called upon to provide input to strategic decisions that affect the L&D team's area of responsibility. Lastly, he or she will resolve escalated issues arising from operations and coordinates with other departments or HR centers of excellence as needed.


Manage the operation and delivery of all programs and processes related to Learning & Development Strategy; delivering high quality, cost effective solutions to all levels of leaders and Associates.
Partner with and advise the System Director of Learning & Development, HR leadership, and other stakeholders with respect to issues and needs within L&D Programs & Initiatives.
Assist in development of communications and implementation plan of regional and system L&D initiatives
Partner with other L&D Managers to identify effective L&D strategies capable of being implemented system-wide as best practices.
Manage relationships with HR stakeholders and ministry leadership teams through collaborative rounding sessions.
Use data from rounding sessions to inform learning solutions and program/strategy design.
Review data connected to performance management, Associate engagement, and program effectiveness to guide ministry L&D initiatives.
Maintain and demonstrate good teamwork on assigned projects through actions and job performance.
Provide effective customer service by being courteous, polite and friendly at all times.
Acknowledge customers timely in order to determine their needs and help them resolve the issue or request.
Participate in departmental programs that promote and deliver exceptional customer service.
Pursue professional growth and development through personal reading, seminars, workshops and professional affiliations to keep abreast of the trends in his/her field of expertise
Provide facilitation support to L&D team members across all programs when needed
Perform other duties and special projects as assigned by the System Director of Learning and Development

General Leadership

Provide technical advice/leadership to consultants assigned to respective ministries
Evaluate opportunities to enhance the delivery of L&D programs, including directing the development of service scope, resource requirements, process and role impacts, and business case or justification
Maintain subject-area expertise and assure quality of policy/program desig
Ensure that the work performed and the services provided by consultants are consistent with the required quality levels and established standards and metric
Ensure alignment of all programs to Mission and Core Values of CHRISTU
Guide team members and manage their performance and developmen
Maintain a high level of team engagemen
Keep team members informed of the team's overall direction, strategy and goal
Ensuring stakeholder participation and involvement

Evaluate Learning Impact

Gather, organize and analyze information regarding the impact of learning solutions against key business drivers; presenting the information in a way that is meaningful to the organization; using learning metrics and analytics to inform organizational decision making.
Demonstrate strong communication and human relationship skills.
Responsible for analysis, design, development, implementation of and post-implementation support of strategies that will further the organization's business and healthcare delivery success.

Bachelor's degree in business administration, human resources, education, organizational development, or industrial/organizational psychology
Master's degree highly preferred.
Three or more years of experience in Human Resources, Talent Management, or Leadership Development disciplines.
Demonstrated experience working effectively with leaders at different levels of the organization.
Expert knowledge of instruction design, including needs assessment methodologies, design alternatives, training evaluation, and continuous improvement.
Technical expertise in mapping training needs requirements against business goals and objectives.
Effective presentation skills. Excellent written and oral communication skills
Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
Must be able to work effectively in a matrixed organizational structure.
Coaching certification from International Coach Federation Accredited Coach Training Program preferred

Keywords: Christus Health, Alexandria , Talent Management Manager - Learning and Development, Human Resources , Alexandria, Louisiana

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