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LPN- Transfer Center

Company: Christus Health
Location: Alexandria
Posted on: July 11, 2019

Job Description:


CHRISTUS Transfer Center LPN



The CHRISTUS Transfer Center LPN is responsible for evaluating, coordinating, processing, screening, and documentation of patient transfers into the CHRISTUS Health Louisiana/SETX System. The CHRISTUS Transfer Center LPN will collaborate with relevant business partners for appropriate level of care and transport of patients into the CHRISTUS Health Louisiana/SETX system. The CHRISTUS Transfer Center will be responsible for obtaining appropriate medical and demographic information and coordinating communication between the referring and receiving physician as well as between healthcare facilities. The CHRISTUS Transfer Center LPN will efficiently engage appropriate departments in the transfer process and will work under the supervision of the CHRISTUS Transfer Center RN.

The CHRISTUS Transfer Center LPN will utilize problem solving and customer service skills to determine the best course of action for the patient, the physician, and the hospital by working closely with facility House Supervisors, referring physicians, ED and inpatient staff to ensure the effective and efficient transfer of every patient.

This position requires the full understanding and active participation in fulfilling the Mission of CHRISTUS Health. It is expected that the associate demonstrate behavior consistent with the Core Values. The associate shall support CHRISTUS Health's strategic plan and the goals and direction of their Performance Improvement Plan (PIP)


ACTION ORIENTED -- Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.

COLLABORATE -- Building partnerships and working collaboratively with others to meet shared objectives.

CUSTOMER FOCUS -- Building strong customer relationships and delivering customer-centric solutions.

NIMBLE LEARNING -- Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.

DEMONSTRATES SELF-AWARENESS -- Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.

COMMUNICATES EFFECTIVELY -- Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

DECISION QUALITY -- Making good and timely decisions that keep the organization moving forward

1. Exhibits excellent customer service skills, including telephone and personal contact with all CHRISTUS Transfer Center groups (i.e. physicians, case managers, nurses, administrators, and colleagues).

- Maintains a high level of professionalism at all times

- Maintains a patient-centered mentality at all times

- Anticipates and prioritizes critical transfer issues

- Appropriately escalates concerns/barriers that require administrative judgment based on hospital policies and procedures

- Accepts new assignments and performs additional duties as requested in a professional manner.

- Working collaboratively with team members, the CHRISTUS Transfer Center LPN uses and follows specific protocols, policies, procedures and established resources to ensure appropriate and efficient transfer.

- Maintains timely knowledge of all current and future transfer requests

- Collaborates with CHRISTUS Louisiana/SETX hospital's ED, House Supervisors, Administrators, and physicians to ensure appropriate and timely transfer

- Works closely and proactively with House supervisors to understand daily capacity, availability and patient flow

- Remains proficient in EMTALA

- Utilizes ability to organize and prioritize multiple complex tasks

- Utilizes ability to problem solve and make decisions quickly

- Maintains proficiency in computer systems and databases for the purpose of excellent patient care, accurate data collection, monitoring and evaluation.

- Responds to all callers with the aid of computer systems and databased

- Proficient in using the transfer center software

- Knowledgeable in Meditech

- Attends team meetings, in-services, and trainings to maintain up to date knowledge of software systems and new processes

- Establishes and maintains a high degree of awareness and knowledge of hospital's medical staff, services and special programs.

- Communicates with House Supervisors at CHRISTUS Louisiana/SETX hospital to access bed availability and changes in service availability, each shift

- Collaborates with team members to maintain standard call lists

- Regularly updates service availability and contact information

- Stays up to date on new physician/service changes by reading emails and attending team meetings

- Maintains professional and technical knowledge and required licensure and certifications through continuous education and professional development and accepts new assignments and performs additional duties as requested in a professional manner.

- Maintains annual regulatory/clinical requirements and documentation per policy (i.e. annual in-services, CPR, TB testing, etc.)

- Attends in-services and continuing education programs to enhance clinical knowledge and skill level

- Participates in professional associations as appropriate



- Three to five years clinical experience in an acute care hospital required (critical care or emergency department preferred)

- Current Louisiana LPN License. Current BLS Card


Max. Hours per day: 0 2 4 6 8 Other

Standing __________

Sitting ______________

Kneeling/Squatting ______________

Bending/Stooping ______________

Pushing/Pulling 12____________

Twisting ______________

Other ______________

Max. Hours per day: 0 2 4 6 8 Other

Walking ____________

Climbing Stairs/Ladders ______________

Grasp/Squeeze ______________

Reaching 12____________

Overhead reaching 12____________

Wrist flexion/extension 12____________

Other ______________

Max. Hours per day: 0 2 4 6 8 Other

Perform any lifting/carrying 12____________
Lift/Carry objects more than
50 lbs. per day As Needed______


Vision acuity at least 20/40 (near and far)

Hearing acuity at least conversational

Color perception

Ability to speak and understand English (language)


No Travel applicable

Minimal overnight travel (up to 10%) by land or air.

Occasional overnight travel (up to 20%) by land or air.

Moderate overnight travel (up to 30%) by land or air.

Heavy overnight travel (up to 50%) by land or air.

Extensive overnight travel (over 50%) by land or air.


This is a staff position and does not directly supervise other Associates.


Director, Transfer Center


_____________________________________ ____________________________

Associate Signature Date

_____________________________________ ____________________________

Supervisor's Signature Date

EEO is The Law - visit following page for more information

Equal Opportunity Employer Minorities/Women/Protected
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (844) 257-6925.

Keywords: Christus Health, Alexandria , LPN- Transfer Center, Healthcare , Alexandria, Louisiana

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