Specialty Pharmacy Tech
Company: Shields Health Solutions
Location: Baton Rouge
Posted on: September 20, 2023
At Shields, we pride ourselves on our culture of inclusion and
kindness and the difference we make in patients' lives every day.
We are tremendously proud to be certified as a 'Great Place to
Work' two years in a row. In 2022, we were awarded US Fortune Best
Workplaces in Health Care, Fortune Best Workplaces for Millennials
& Fortune Best Workplaces for Women.
Improving lives and elevating performance are at the heart of
everything we do. That's why more health system leaders trust
Shields to elevate access, outcomes and growth within specialty
pharmacy - delivering value throughout the entire health system.
Leveraging our proven Shields Performance Platform - we deliver the
financial results that health systems demand and the superior
outcomes patients deserve. With the foremost leaders in specialty
pharmacy on our team; proven success partnering with more than 70
health systems; and a vested interest in delivering measurable
results - we are the partner health systems trust to transform
their specialty pharmacy into a powerful growth engine and elevate
performance where it matters most.
The Company is seeking a highly motivated, self-starter who is
looking for a challenging career with a fast-growing company in the
specialty pharmacy management services. We are seeking experienced
pharmacy technicians who are registered with the State of
employment. Nationally certified as a CPhT is preferred but not
required. Critical to this position is a person who is able to work
independently and establish strong and credible relationships with
patients, clinicians and internal Shields staff. Applicants should
be results-oriented with a positive outlook, and a clear focus on
high patient quality and service. Detail orientation and strong
administrative/organization skills are required. Mature,
approachable, professional, and comfortable in dealing with others
both in-person and on the phone. Applicant must be reliable,
tolerant, and determined; an empathetic communicator, able to see
things from the other person's point of view. Most importantly,
person must be able to work as a member of a close-knit team.
Provides integrated support to patients and pharmacists by
providing a 'hands-on" approach to total quality patient care.
Works closely with patients to deliver a full continuum of
medication adherence support by utilizing our various tools and
applications. Encourages patients of specialty clinics to utilize
pharmacy to fully benefit from its superior patient care services.
Given that the Pharmacy Liaison will be located in one of the
medical center clinics, seamlessly integrating with the clinic team
(doctors, nurses, staff, etc.) is critical to the liaison's
- Provide "legendary" care to hospital patients by providing a
full suite of custom medication management services
- As a member of the clinic team, work seamlessly alongside
hospital clinicians to serve patients both face-to-face and over
- Educate prospective pharmacy patients on how hospital serves
patients and improves their overall care.
- Support outpatient retail and specialty prescription medication
- Grow the specialty pharmacies patient population
- Ensure that patients remain on track with medication regimens-
outbound therapy/medication adherence check-ups; secures refill
- Communicate effectively with the centralized Patient Service
Center with respect to such communications as: the refill report,
the zero-fill report, the monthly outstanding report and the
- Help develop new processes to ensure smooth operations and
- Identify medications requiring special storage and/or handling
such as hazardous medications and/or refrigerated
- Identify supplies necessary for select medications such sharps
containers, needles/syringes, alcohol swabs, Band-Aids.
- Answer, resolve and triage inbound inquiries.
- Perform refill reminder calls under the supervision of a
- Resolve insurance related issues, including prior
authorizations (PAs), and assist patients with various forms of
- Ensure appropriate documentation in all required
- Manage, organize, and update relevant data using database
- Apply observations and recommendations to operational issues,
increased productivity, quality, and customer-service
- Identify trends, resolves problems; recommend improvements;
- Actively participate in process improvement
- Act as a value-added business partner to stakeholders
throughout the organization.
- Protect organization's value by keeping information
- Update knowledge by participating in educational opportunities;
reading professional publications; maintaining networks;
participating in professional organizations.
- Willing to do whatever is necessary for the betterment of the
- Other duties as assigned.
Skills: Strong interpersonal communication skills, ability to work
independently and demonstrate good judgement, strong verbal and
written communication, highly proficient in Microsoft Office
particularly Excel and Word; able to quickly learn other software
programs and able to extract relevant information; strong
organizational/administrative skills a must
Traits: Organized, high-integrity, attention to detail, dependable,
quality focus, empathetic, good listener/communicator
Other: Energetic, highly motivated, team player with strong
personal and communication skills; discretion and confidentiality
essential as position deals with highly sensitive and private
Specialties: Knowledge of transplant, hepatitis C, infectious
disease (including HIV), and/or oncology a plus
Required Licensure/Certification: We are seeking experienced
pharmacy technicians who are state registered as a pharmacy
technician. Nationally certified as a CPhT or equivalent is
strongly preferred but not required. Should additional licensure
need to be obtained, the applicant will commit to obtaining the
required licensure within a mutually agreed upon timeframe.
Continued employment is contingent upon meeting these
Years of Experience: Required 2 years, Preferred 3-5 years'
experience as a Pharmacy Technician
Education: High School Diploma or GED required
California residents employed by or applying for work at Shields
have certain privacy rights. Please review our: and
Shields Health Solutions provides equal employment opportunities to
all employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state or local laws.
Keywords: Shields Health Solutions, Alexandria , Specialty Pharmacy Tech, Healthcare , Baton Rouge, Louisiana
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