Process Improvement Associate II- Special Processing
Company: JPMorganChase
Location: Monroe
Posted on: April 1, 2026
|
|
|
Job Description:
Description Are you a dynamic leader who thrives on operational
excellence, automation, and the power of persuasive storytelling?
We’re seeking a Processor Manager who brings a fresh perspective,
challenges the status quo, and inspires teams to not just report,
but to persuade and drive change. If you’re passionate about
automating processes, telling compelling stories with data, and
leading high-performing teams, this role is for you. As a Process
Manager- Special Processing in Mortgage Servicing, you will drive
structure and discipline around each initiative using standard
project deliverables and frameworks, including establishing scope
and performing detailed business impact analysis in support of
management decisions. Additionally, you will define roles and
responsibilities, establish and document requirements as well as
procedures, resolve resource/scheduling conflicts, escalate and
ensure issues/decisions are resolved, manage changes to project
scope, document and complete testing requirements, create and
manage implementation plans, and lead/participate in meetings at
the operational and project level. You will provide continuous
feedback on project status and issues and serve as the overall
escalation point to ensure the project tracks to original
expectations. Job responsibilities Oversee and control the daily
workflow within the Special Processing team, ensuring seamless
execution across the life cycle of loan processes. Transform data
and operational results into compelling narratives that influence
stakeholders and drive action. Summarize key insights up front, set
expectations, and deliver impactful presentations to all levels of
the organization. Seek continuous opportunities to automate
processes, eliminate manual tasks, and drive efficiency and
champion the adoption of new technologies and process improvements.
Leverage advanced analytical skills to interpret and synthesize
large volumes of data, uncovering actionable insights that drive
operational improvements and strategic decisions. Identify and
solve the root causes—not just the symptoms—of portfolio and
process challenges and apply critical thinking and analytical rigor
to deliver sustainable solutions. Respond and engage as a partner
to your stakeholders to build strong relationships, anticipate
needs, and deliver exceptional service and support and provide
clear, effective communication to the department, ensuring staff
are informed of strategic and regulatory changes. Review and
enhance Standard Operating Procedures in line with new policies and
risk management activities. Assist in prioritizing a diverse book
of work, balancing competing demands and ensuring resources are
allocated effectively to meet business objectives. Maximize team
capacity through strategic resource planning, robust training, and
succession planning. Build a resilient team structure that adapts
to evolving business needs. Ensure all daily controls, processing,
and client service inquiries are completed and signed off. Maintain
strong risk and control awareness, prioritizing workloads and
meeting critical deadlines. Contribute to the strategic direction
of Special Processing, developing innovative processes that
showcase team expertise and document knowledge and lead, motivate,
and develop managers and team members. Foster a culture of
learning, innovation, and high performance Lead and participate in
cross-functional projects, driving process improvement actions from
inception to completion. Gather and analyze complex data, develop
risk mitigation plans, and implement recommendations. Required
qualifications, capabilities, and skills Operational subject matter
expertise in Reconciliation, Transfers, Vendor Support, Customer
Experience, Risk and Control, and Custody Exceptional communication
skills and ability to communicate with all levels of management and
staff. Intermediate to Expert level knowledge of Microsoft Office
(Word, Excel, Power Point) Executive deck presentations;
specifically telling the story to all levels within the
organization; summarizing up front, setting expectations and
delivering. Superior Organizational and Time Management skills 3
years’ business analysis, process analysis, and UAT (User
Acceptance Testing) experience 1 years’ project management
experience
Keywords: JPMorganChase, Alexandria , Process Improvement Associate II- Special Processing, Accounting, Auditing , Monroe, Louisiana
